Man With a Van Ravenscourt Park Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Ravenscourt Park provides man and van, removal and related services within the United Kingdom. By making a booking, confirming a quote, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the individual or business requesting or receiving services.

Company means the provider operating as Man With a Van Ravenscourt Park.

Services means man and van, removal, collection, delivery, loading, unloading, and any related services provided by the Company.

Vehicle means the van or any other vehicle used to perform the Services.

Booking means a confirmed request for Services, whether made by telephone, in writing, or online.

Goods means the items being moved, transported, collected, or delivered as part of the Services.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial clients, including but not limited to collection, loading, transportation, unloading and positioning of Goods as agreed at the time of Booking. Any additional tasks not expressly agreed in the Booking may be refused or may incur additional charges.

The Company operates primarily in Ravenscourt Park and surrounding areas, as well as throughout the wider London region and the United Kingdom subject to agreement at the time of Booking.

3. Booking Process

3.1 A Booking can be made by the Client via the Company’s chosen booking channels. The Client must provide accurate and complete information, including collection and delivery addresses, access details, approximate inventory, preferred dates and times, and any special requirements.

3.2 Quotations are based on the information supplied by the Client at the time of enquiry. The Company reserves the right to amend the quotation and charge for additional time, distance, Goods, labour, waiting time, parking or congestion charges, or other unforeseen circumstances arising from inaccurate or incomplete information.

3.3 A Booking is only confirmed once the Company has accepted the request for Services and, where required, the Client has paid any applicable deposit. Until confirmation is issued, the Company is under no obligation to provide the Services.

3.4 The Client is responsible for checking that all details in the confirmation are correct. Any discrepancies must be reported to the Company as soon as possible and in any event before the commencement of the Services.

4. Quotations and Prices

4.1 Unless stated otherwise, quotations are provided on an estimated basis according to the information supplied. Quotations may be hourly-rated or fixed-price, depending on the arrangement agreed at the time of Booking.

4.2 Quotations do not automatically include congestion charges, tolls, parking fees, ferry costs, storage fees, packing materials, or dismantling and reassembly of furniture unless expressly stated.

4.3 If the Services exceed the scope or duration reasonably anticipated due to circumstances beyond the Company’s control or due to incomplete or inaccurate information provided by the Client, the Company reserves the right to charge additional fees at the prevailing rate.

4.4 All prices quoted are exclusive of any applicable taxes unless otherwise stated. If applicable taxes are introduced or change, the Company may adjust its charges accordingly.

5. Payments

5.1 The Client agrees to pay the charges for the Services as quoted or as subsequently amended in accordance with these Terms and Conditions.

5.2 The Company may require payment of a deposit at the time of Booking. The amount and due date of any deposit will be communicated to the Client before the Booking is confirmed.

5.3 Unless agreed otherwise in writing, payment of the balance is due immediately upon completion of the Services. For certain bookings, advance payment in full may be required.

5.4 The Company accepts payment by methods communicated to the Client at the time of Booking. The Client is responsible for ensuring that adequate funds are available.

5.5 If payment is not made when due, the Company may charge interest on overdue amounts and may refuse to perform or continue any Services until payment is received in full.

5.6 For business Clients, payment terms may be agreed separately in writing. Failure to pay within the agreed credit terms may result in suspension of further Services and the application of late payment charges.

6. Client Obligations

6.1 The Client must ensure that Goods are properly packed, secured, and ready for transport unless the Company has expressly agreed to provide packing services.

6.2 The Client must ensure that the collection and delivery locations are safe, accessible, and compliant with relevant regulations, including access for the Vehicle and adequate space for loading and unloading.

6.3 The Client is responsible for arranging parking and any required permits. Any parking charges, penalties or fines incurred as a direct result of carrying out the Services may be added to the final invoice.

6.4 The Client or an authorised representative must be present at the collection and delivery addresses to oversee the work, sign any documentation, and provide instructions as necessary. If no authorised person is available, the Company may act according to its best judgment and shall not be liable for any resulting loss or damage.

7. Cancellations and Amendments

7.1 The Client may cancel or amend a Booking by giving notice to the Company through the same or an agreed communication channel.

7.2 Where cancellation is made with sufficient notice, any refundable amounts will be processed in accordance with the Company’s cancellation policy advised at the time of Booking. The Company may charge a cancellation fee, particularly in relation to late cancellations.

7.3 If the Client cancels the Booking on the day of the move or fails to be available at the agreed time and place, the Company reserves the right to retain any deposit paid and charge a reasonable proportion, up to 100 percent, of the estimated cost to cover lost time and associated expenses.

7.4 If the Client wishes to change the date, time, or nature of the Services, this is subject to availability and may result in revised charges. The Company is not obliged to accommodate changes requested at short notice.

7.5 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, road closures, or safety concerns. In such cases, any prepayments for unperformed Services will be refunded or transferred to a rebooked date, and the Company shall have no further liability.

8. Restrictions and Excluded Items

8.1 The Client must not request the Company to move or transport prohibited, dangerous, or illegal items. This includes, but is not limited to, firearms, explosives, flammable or hazardous substances, perishable goods, live animals, plants requiring special handling, and items the possession of which is unlawful in the United Kingdom.

8.2 The Company may refuse to handle any item which, in its reasonable opinion, poses a risk to health and safety, could cause damage to property, or for which it has not been notified in advance when such notification is required.

8.3 If the Company discovers prohibited items among the Goods, it may cease work immediately, and the Client may be charged for any costs, losses or damages incurred.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable UK waste management and environmental regulations. The Company is not a general waste collection service unless specifically agreed and appropriately licensed where required.

9.2 The Client must clearly identify any items intended for disposal or recycling at the time of Booking. The Company will only remove waste or items for disposal if this has been expressly agreed and quoted for and where lawful to do so.

9.3 The Client is responsible for ensuring that items for disposal do not include hazardous waste, electrical or electronic equipment requiring specialist disposal, or any items subject to specific regulatory controls, unless the Company has agreed and is properly authorised to handle them.

9.4 The Company will not be responsible for any fines or penalties arising from the Client’s failure to comply with waste regulations. The Client shall indemnify the Company against any losses arising from incorrect or unlawful disposal instructions given by the Client.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods or property is limited as set out in this section.

10.2 The Company will not be liable for loss or damage arising from or in connection with defective or inadequate packing by the Client, inherent defects in Goods, normal wear and tear, atmospheric or environmental conditions, or Goods that are already damaged or fragile.

10.3 The Company’s total liability for loss of or damage to Goods, whether caused by negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value subject to any specific limitation of liability communicated to the Client prior to commencement of the Services. The Client is encouraged to arrange suitable insurance cover for high-value or fragile items.

10.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Services.

10.5 The Client must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable time following completion of the Services. Failure to notify within a reasonable period may affect the Company’s ability to investigate and may limit any potential remedy.

10.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Delays and Waiting Time

11.1 While the Company endeavours to adhere to agreed times, all arrival and delivery times are estimates only and are not guaranteed. Delays may occur due to traffic, weather, or other unforeseen events.

11.2 The Company shall not be liable for any losses suffered by the Client as a result of delays that are outside the Company’s reasonable control.

11.3 If the commencement or completion of the Services is delayed due to the Client’s actions or omissions, including lack of access, incomplete packing, or absence of an authorised person, the Company may charge waiting time at the prevailing rate.

12. Insurance

12.1 The Company maintains appropriate insurance in connection with the operation of its Vehicles and provision of the Services in accordance with relevant UK requirements.

12.2 The Client acknowledges that the Company’s insurance may not cover all types of loss or damage and that there may be limits and exclusions. The Client is responsible for arranging additional insurance if necessary, particularly for high-value, delicate or irreplaceable items.

13. Complaints

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the operative on site where possible so that immediate steps can be taken to address the concern.

13.2 If the issue cannot be resolved at the time, the Client should submit a written complaint to the Company within a reasonable period after completion of the Services, setting out the details of the complaint and any supporting evidence.

13.3 The Company will investigate complaints and respond within a reasonable timeframe. Any remedy offered will be at the Company’s discretion subject to applicable law and these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data provided by the Client for the purpose of administering bookings, delivering the Services, handling payments, and managing any enquiries or complaints.

14.2 The Company will take reasonable steps to protect personal data and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

14.3 By using the Services, the Client consents to the processing of their personal data in accordance with applicable UK data protection legislation.

15. Force Majeure

15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, civil unrest, strikes, or acts of government.

15.2 In such circumstances, the Company may suspend the Services for the duration of the event or agree a revised time for performance. If the event continues for a prolonged period, either party may cancel the affected Booking without further liability, subject to refund of any prepayments for Services not performed.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.

17.3 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.4 These Terms and Conditions, together with any written confirmation or agreed quotation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or representations.