Man With a Van Ravenscourt Park Privacy Policy

This Privacy Policy explains how Man With a Van Ravenscourt Park collects, uses, stores, and protects personal data relating to customers and prospective customers in the Ravenscourt Park area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our services, requesting a quote, or otherwise interacting with Man With a Van Ravenscourt Park, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Ravenscourt Park customers and prospective customers located in the Ravenscourt Park area and surrounding neighbourhoods. It covers personal data collected through any method, including telephone, online enquiries, written correspondence, and in-person interactions related to our services.

Who is responsible for your data

Man With a Van Ravenscourt Park is the data controller for the personal data we collect and process in connection with our moving and transport services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection legislation.

Types of personal data we collect

We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:

Identity and contact information such as your full name, address, pick-up and drop-off addresses, and general location details.

Communication details such as any telephone numbers you choose to share, your preferred contact method, and records of communications between you and Man With a Van Ravenscourt Park, including notes of phone calls and details you provide in messages or forms.

Service and booking information such as dates and times of bookings, details about the items to be moved, access information for properties, special handling instructions, and any other logistical information required to provide our services.

Payment and billing information such as amounts charged, payment method type, and billing address. Where payments are processed through third-party payment providers, we do not receive or store full payment card details; we only receive confirmation of successful payment and basic transaction references.

Technical and usage information such as basic information generated when you visit our website or use any digital enquiry tools, including device type and general browsing activity where this is strictly necessary for providing and securing the service.

How we collect your personal data

We collect personal data about you in several ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may be by telephone, through an online enquiry form, or in person.

From our service delivery activities when we attend at your property, collect or deliver items, or otherwise provide moving or transport services, and record logistical information relevant to the booking.

Automatically through limited technical means when you visit our website, only to the extent necessary to operate, secure, and improve our site and services, and in line with applicable law.

Lawful bases for processing your data

We rely on one or more of the following lawful bases for processing your personal data:

Performance of a contract. We process personal data when it is necessary to prepare quotes, accept bookings, provide moving and transport services, manage your account, and handle payments.

Legitimate interests. We may process personal data to manage and improve our services, respond to enquiries, prevent and detect fraud, protect our staff and property, and defend or establish legal claims. When relying on legitimate interests, we balance our interests against your rights and expectations and only process data that is necessary and proportionate.

Legal obligations. We process some personal data where necessary to comply with legal and regulatory requirements, including record keeping, taxation, and responding to lawful requests from authorities.

Consent. In limited situations, such as certain types of optional marketing or non-essential analytics, we may rely on your consent. Where we do so, you are free to withdraw your consent at any time, and we will stop processing your data for that purpose.

How we use your personal data

We use your personal data for the following purposes:

To provide our services including preparing quotes, scheduling and carrying out moves, transporting items, managing changes to bookings, and providing customer support.

To communicate with you about your enquiries and bookings including confirmations, updates, reminders, queries about the services requested, and responses to any questions or complaints.

To manage payments and invoices including calculating charges, processing payments via third-party providers, and maintaining accounting and tax records as required by law.

To improve and develop our services including reviewing how customers use our services, improving efficiency, training staff, and maintaining service quality.

To ensure security and prevent misuse including protecting our staff, vehicles, and property, investigating suspected fraud or misuse of services, and taking steps to enforce our terms.

Data retention and storage

We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain contact, booking, and billing records for a period that allows us to handle queries, complaints, and potential legal claims arising from our services. After this period, personal data is securely deleted or anonymised so that you can no longer be identified from it.

The exact retention period may vary depending on the type of data, the nature of the services, and applicable legal obligations. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Data processors and third-party service providers

We may share your personal data with carefully selected third-party service providers who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions, for specified purposes, and are required to implement appropriate technical and organisational measures to protect your data.

Such processors may include providers of payment processing services, IT hosting and support services, customer management systems, and professional advisers such as accountants where necessary for our business operations.

We do not sell your personal data to third parties. We only share personal data with third parties to the extent necessary for service provision, business operations, compliance with legal obligations, or protection of our legitimate interests as described in this Privacy Policy.

International data transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or store data in such locations, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or relying on other legally recognised safeguards in accordance with applicable data protection law.

Security of your personal data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to staff and processors who have a legitimate need to know it, maintaining physical and digital security safeguards, and regularly reviewing our security practices.

While we take reasonable steps to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are also responsible for taking appropriate precautions when sharing personal data with us and for ensuring that any information you provide is accurate and up to date.

Your data protection rights

You have a number of rights under data protection law in relation to the personal data that we hold about you. These rights may be subject to certain conditions and legal exemptions, but generally include the following:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how and why it is processed.

Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as where you dispute its accuracy or object to our processing.

Right to object. You may object to our processing of your personal data where we are relying on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.

Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it directly to another controller, where technically feasible and where the processing is based on consent or the performance of a contract.

Right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

Complaints and further information

If you have concerns about how Man With a Van Ravenscourt Park processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual communication methods you use to arrange our services.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. You are encouraged to contact us first so that we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will revise the date of the latest version and, where appropriate, provide additional notice. You are encouraged to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.

This Privacy Policy applies to all current and future Man With a Van Ravenscourt Park customers in the Ravenscourt Park area, unless and until it is replaced by a revised version.