Man With A Van Ravenscourtpark Terms and Conditions

These Terms and Conditions apply to all bookings made for Man With A Van Ravenscourtpark services in the UK. By confirming a booking, the customer agrees to these terms in full. They set out how bookings are accepted, how payments are handled, what happens if a booking is changed or cancelled, and the limits of liability that apply to removals, transport, collection, delivery, and related services. They also explain the rules that apply to waste handling and disposal, so both the customer and the service provider understand their responsibilities before any job begins.

For the purposes of these terms, the words we, us, and our refer to the provider of the man and van service, while you and your refer to the customer or any person acting on the customer’s behalf. A booking may include domestic removals, single-item transport, light haulage, collections, deliveries, or assistance with loading and unloading. Any service that falls outside the standard scope must be agreed in writing before the job starts.

These conditions are intended to be fair and practical, and they do not affect any rights that cannot legally be excluded under UK law. If there is any inconsistency between a written quotation and these Terms and Conditions, the written quotation will take priority for the specific service described, unless it is overridden by a mandatory legal requirement. The customer should read everything carefully before booking.

1. Booking process

Bookings for Man With A Van Ravenscourtpark are usually made by providing details of the job, including the collection and delivery locations, the nature of the items, the preferred date and time, access conditions, and any special handling needs. A quotation may be given based on the information supplied by the customer, but that quotation is only valid if the details are accurate and complete. If the scope of the work changes after the quote is given, we may revise the price, the vehicle requirement, the number of operatives, or the timing of the service.

When a booking is requested, the customer must ensure that all information is truthful and up to date. This includes confirming whether there are stairs, lifts, parking restrictions, narrow access, heavy or fragile items, multiple pick-up points, or any items requiring dismantling or reassembly. Any failure to disclose relevant information may lead to delay, extra charges, or refusal to carry out the service if it is unsafe or impractical to proceed.

A booking is only confirmed once we have accepted it and, where required, received any deposit or advance payment. Confirmation may be given verbally or in writing, including by email or message. Until a booking is confirmed, no time slot is guaranteed. We reserve the right to decline any booking where the service requested is unsafe, unlawful, outside our capability, or not commercially viable.

2. Payments and pricing

All prices are stated in pounds sterling unless agreed otherwise. The customer agrees to pay the price quoted for the job, together with any agreed extra charges that arise from waiting time, additional labour, congestion, parking penalties, difficult access, unused booked time caused by the customer, or changes to the original scope of work. If the service is priced by the hour, time will usually start when the vehicle and crew arrive at the agreed location and end when the job is completed or the booked time expires, whichever is later according to the agreed arrangement.

We may request a deposit, card pre-authorisation, or full advance payment for certain bookings, especially for larger jobs, same-day services, or work scheduled at busy periods. Any deposit paid secures the booking but may be applied against the final invoice. Unless otherwise stated in writing, invoices are due immediately on completion of the service. Late payment may result in additional recovery costs, interest where legally permitted, and refusal of future services until outstanding sums are settled.

The customer is responsible for making payment even if another person arranged the booking on their behalf. If a third party is paying, the customer remains liable unless we have agreed in writing to release the customer from that responsibility. We may withhold delivery, unloading, or final completion of the job until all sums due are paid in full, to the extent permitted by law.

3. Cancellations and amendments

Bookings may be cancelled or amended by the customer, but any cancellation must be notified as early as possible. If a cancellation occurs after the booking has been confirmed, we may retain all or part of any deposit to cover administration, vehicle reservation, and lost availability. Where a cancellation is made very close to the scheduled start time, a cancellation fee may apply. The amount of any such fee will be reasonable and proportionate to the loss we incur.

If the customer asks to change the date, time, inventory, or location after confirmation, we will try to accommodate the change, but we are not obliged to do so. Any amendment may affect the price, staffing, vehicle size, or availability. If we need to reschedule due to operational reasons, weather, traffic disruption, or events beyond our control, we will contact the customer as soon as reasonably possible and arrange a new time or alternative solution where practicable.

We may cancel a booking where the customer has failed to provide required information, has not made payment when due, has behaved abusively, or has requested work that is unsafe or illegal. In such cases, any refund or charge will depend on the circumstances and the work already undertaken. If cancellation occurs because the customer is in breach of these terms, we may also recover reasonable losses arising from the cancelled booking.

4. Customer obligations

The customer must ensure safe and reasonable access to the property, vehicle stopping points, and delivery areas. This includes arranging parking where needed, securing any permissions required for access, and making sure that pathways, doors, and stairways are clear enough for the service to proceed. The customer should also ensure that items are ready for collection at the agreed time and are packed suitably for transport, unless packaging or wrapping has been specifically included in the agreed service.

Where items are fragile, high value, bulky, dangerous, or difficult to move, the customer must tell us in advance. We may refuse to handle certain goods, including items that are illegal to carry, improperly packaged hazardous materials, or possessions that pose a risk to health and safety. The customer must not ask us to move anything that is prohibited by law or not declared beforehand. Failure to comply may result in refusal of service without liability on our part.

5. Liability and care of goods

We will take reasonable care of goods entrusted to us while performing the service, but liability is limited to loss or damage caused by our negligence, wilful misconduct, or breach of these terms. We are not responsible for pre-existing damage, defects, weak packaging, poor assembly, or items that are inherently fragile unless we were specifically informed and agreed in writing to handle them under those conditions. It is the customer’s responsibility to ensure that items are adequately protected and secured for transit.

Any claim for damage must be raised as soon as reasonably possible after the issue is discovered, and in any event within a reasonable period. The customer may be asked to provide photographs, proof of ownership, evidence of value, and a description of the circumstances. We do not accept liability for indirect loss, loss of profits, missed appointments, business interruption, sentimental value, or consequential damages, to the extent permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where liability does apply, any compensation will ordinarily be limited to the lower of the proven repair or replacement cost and the maximum amount recoverable under the relevant booking or insurance arrangement, if any.

6. Delays, waiting time, and force majeure

Time estimates are provided in good faith but are not guaranteed unless expressly agreed in writing. Delays may occur because of traffic, road closures, weather, loading difficulties, access issues, or circumstances outside our control. We will use reasonable efforts to minimise disruption, but we are not liable for delay where it is caused by events beyond our reasonable control. If such a delay makes performance impossible or commercially impractical, we may suspend or cancel the booking without liability for consequential loss.

If the customer is not ready at the agreed time, waiting time may be charged at the applicable hourly or half-hourly rate. If we are unable to complete the service because of the customer’s delay, failure to provide access, or absence from the collection or delivery point, we may treat the job as a wasted booking and charge accordingly. Any additional costs incurred due to the customer’s failure to be prepared may be added to the invoice.

7. Waste regulations and prohibited items

Any waste removal or disposal service carried out by Man With A Van Ravenscourtpark will comply with applicable UK waste legislation, including rules on duty of care, transfer, handling, and lawful disposal. The customer must clearly identify any waste or unwanted items in advance. We may only transport and dispose of waste if it is lawful to do so and if any required transfer notes, records, or declarations are completed correctly. The customer agrees not to present mixed loads that contain hazardous or restricted materials unless this has been expressly agreed and lawfully arranged.

We do not accept responsibility for items that are wrongly described by the customer. The customer must not place in a load any asbestos, chemicals, paints, fuels, oils, pressurised containers, medical waste, fridges or freezers with refrigerants, batteries where special handling is required, sharps, biological waste, or any other regulated material unless prior written approval has been given and the necessary compliance steps have been arranged. If prohibited waste is discovered after collection has begun, we may stop the job, return the items, or hand them over to the appropriate authority or facility if required by law, and any resulting costs may be charged to the customer.

Where waste transfer is undertaken, the customer may be required to provide details needed for legal compliance, including the origin of the waste and confirmation that it is not hazardous unless declared. Any illegal dumping, fly-tipping, or unlawful disposal is strictly prohibited. We reserve the right to refuse transport of any load that appears unsafe, contaminated, or non-compliant with waste regulations.

8. Claims, complaints, and insurance

If the customer believes there has been an error in the service, they should notify us promptly with full details. We may investigate by reviewing records, route information, photographs, and any other relevant evidence. Any remedy, where appropriate, may include repair, replacement, re-performance of the affected part of the service, or a partial refund. The exact remedy will depend on the nature of the issue and the extent of any proven loss.

The existence of insurance, if any, does not create a wider liability than that set out in these terms. The customer should consider whether additional insurance is appropriate for especially valuable items, and should tell us in advance if such items are included. We are not responsible for items of exceptional value unless their nature and value were disclosed and we agreed in writing to accept the risk.

9. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings elsewhere under mandatory consumer law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By booking man and van Ravenscourtpark services, the customer confirms that they have read, understood, and accepted these terms. These conditions are intended to provide a clear framework for a professional service while recognising that each booking may vary in scope, timing, and risk. The parties agree to act reasonably and in good faith throughout the booking and completion of the work.

These terms may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. The customer is responsible for reviewing the terms that apply before confirming any service.